THE SUCCESSFUL APPLICANT WILL BE WORKING WITHIN THE SUPPORT TO SCHOOLS AND EARLY CHILDHOOD SERVICES BUSINESS SUPPORT TEAM. THE POST HOLDER WILL BE SUPPORTING MANAGERS PROVIDING SERVICES FOR THE SCHOOL PLACE, PLANNING & ADMISSION TEAM AND TAKING TELEPHONE CALLS FROM PARENTS, EARLY YEARS SETTINGS & SCHOOLS. EXPERIENCE USING BMS/SAP/CAPITA/MS LYNC IS DESIRABLE
MUST HAVE MS EXCEL AND WORD SKILLS IDEALLY UP TO INTERMEDIATE OR ADVANCED LEVEL
GOOD ORGANISATION SKILLS
EXPERIENCE USING EVENTBRITE (PREFERRED BUT NOT ESSENTIAL)
EXPERIENCE USING MS OFFICE 2013
HAS VERY GOOD ATTENTION TO DETAIL
VERY GOOD TELEPHONE MANNER
Work to defined business standards and processes to perform routine clerical tasks including taking and making telephone calls, checking and verifying information, typing and photocopying; with due regard to confidentiality and safeguarding.
To provide advice and guidance to customers, business partners and others on business processes and operational service issues.
Create, manage and manipulate information whether relating to finance, staffing information, customers or any other service requirement or eligibility criteria, this will include producing bespoke and complex reports.
Develop basic systems and processes to meet operational needs and to ensure the high quality of information held.
To undertake a range of financial management processes, including processing orders, resolving issues, budget monitoring, reconciling accounts and handling cash.
Responsible for the organisation of meetings and events including booking venues, issuing invitations and papers and taking minutes.
Undertake reception duties, meet and greet visitors, provide direction and give advice and guidance to basic enquiries.
Education and Knowledge:
Good literacy and numeracy skills to NVQ 2 level or equivalent.
Experience of providing business support in a busy environment.
Experience of data input and data management ensuring accuracy and where appropriate confidentiality.
Significant experience and competence using IT and common business support packages including word processing and spreadsheets.
Experience of note and minute taking.
Experience of providing information to the public or customers using good communication skills.
Experience of using defined business processes and giving guidance on them to colleagues.
Personal Skills and General Competencies:
Put into practice the Council's commitment to excellent customer care.
Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers.
Works well with colleagues but also able to work on their own initiative.
Shares the Council's commitment to providing a safe environment for customers and staff and also treating all with respect and consideration.