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Admin Caseworker

Location: LEEDS, WEST YORKSHIRE Salary: 14000 - 18000 GBP Per Annum
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3105593
An exciting opportunity to join an innovative and award-winning corporate law firm, delivering first-class legal services to their clients regionally, nationally and internationally.

The postholder will be required to undertake their own administration and handle their own telephone calls in relation to their high volume caseload. The tasks and duties listed below are intended to describe the general nature and responsibilities of this role. They are not intended to be an exhaustive list and the post holder is expected to undertake any reasonable request from a Partner, Unit Head or other appropriate Manager.

1. Case Management
 An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
 Liaise with the client and borrower where necessary
 Carry out a title investigation
 Carry out any basic non-fast track tasks
 Carry out identification checks
 Obtain a redemption statement for every charge affecting the property
 Check the mortgage offer
 Chase any outstanding documentation required to proceed to completion
 Set a suitable date for completion in accordance with the client and borrower requirements
 Carry out any searches required on the property or borrower
 Process completion
 Attend to post completion matters and ensure the client’s charge is secured as a first legal charge
 Scan or file incoming post
 Deal efficiently and effectively with telephone calls made by the client, borrower or third party
 Refer technical issues to the Quality and Technical Advisor for completion
 Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
 To provide assistance on transactional matters as required

2. Quality Management
 Ensure the case management system is used to process all relevant aspects of the transaction;
 Ensure that accurate information is input onto the database;
 Ensure the Quality and Technical Advisor is made aware immediately of any issues which may lead to a problem or complaint.

 Experience in a similar role, ideally gained within a similar volume environment;
 Proven ability to process tasks in a volume caseload and to working in a high volume environment;
 Proven IT skills, in particular experience of using a case management system;
 An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
 A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
 A flexible and adaptable approach to work;
 Strong commitment to client care and to providing a friendly and helpful service;
 Excellent written and verbal communication skills;
 A self starter with a ‘can do’ approach to work, used to demonstrating initiative; and
 Experience of working within a team environment and of supporting others.

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