|Location: WIMBLEDON, LONDON||Salary: 20000.00 - 25000.00 GBP Per Annum|
|Sector: Business Support||Job Type: Permanent|
|Shift Type: N/A||Applications: 3|
|Posted: about 1 year ago||Reference: 3221908|
1. Answer the telephone in a helpful and polite manner.
2. Greet and show courtesy and respect to residents / patients and relatives and retain confidentiality at all times.
3. Promote a positive and professional image when interacting with residents, relatives / patients, staff and external bodies.
4. Ensure all prospective client enquiries to the home are handled in an effective and timely manner to assist in high conversion levels.
5. Refer enquiries to appropriate person i.e. Management or most senior person on duty
1. Supervise, train, support and develop Administrative Assistant and/or Receptionist in their role to facilitate acting up in the absence of the Administrator.
2. Input relevant enquirer and prospective client details onto Caresys. Undertake required follow up actions as appropriate and ensure correct recording is entered into Caresys.
3. Attend and minute staff and relative meetings.
4. Ensure all office work stations are kept neat and tidy.
5. All paperwork filed and archived as per Company guidelines.
6. Manage safe contents as per Company guidelines.
7. Cover reception when required.
8. Management of internal and postage of external mail.
9. Adhere to the local safeguarding policy and follow the Duty of Candour requirements
10. This job description indicates the main duties and responsibilities of the post. It is not intended as a complete list and may be subject to review periodically.
• High degree of numeracy
• IT Literacy including ability to use Microsoft Word and Excel
• Cash Handling
• Working within the NHS or private healthcare sector.
• Trustworthy and honest
• Strong Communicator
• Positive attitude
• Problem solver
• Ability to work under pressure as part of a team
• Ability to demonstrate, motivate and work within a team of staff
• Time management
16000 - 18000 GBP Per Annum
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