|Location: PULBOROUGH, WEST SUSSEX||Salary: 26000 - 28000 GBP Per Annum|
|Sector: Accountancy||Job Type: Contract|
|Shift Type: N/A||Applications: N/A|
|Posted: 4 days ago||Reference: 3106322|
You will be joining a friendly support team giving advice to customers helping them get the best out of Accounting software. This role is a fantastic opportunity to use your existing Accounting knowledge as well as develop extra knowledge and skills through great training and support.
The key responsibilities include:
• Answering telephone and email support calls in order to resolve:
• Queries regarding the use of a range of products.
• Data issues and identify program issues.
• General trouble shooting requests.
• Using remote access software applications to investigate customer problems.
• Testing new software features.
• Reporting to the Support Services Manager.
This is an amazing opportunity for a candidate to move into a growing company where you will receive full training on all products and on going support allowing you to grow. This vacancy is right for anyone who gains satisfaction from helping people, you will be speaking to customers on a daily basis assisting them get the best out of accounting systems and really making a difference in their working lives.
Successful applicants will need to demonstrate:
• Experience in accounting software systems.
• Good knowledge and understanding of Balance Sheet and Profit & Loss.
• Basic understanding of VAT.
• Commitment to providing a high level of customer service.
• A positive, enthusiastic approach.
• The ability to work as part of a team and under your own initiative.
• An ability to distinguish between urgent and non-urgent issues.
• The ability to think logically in order to resolve customer queries.
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