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Account Manager

Location: CARDIFF, SOUTH GLAMORGAN Salary: 18000 - 20000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3051891
Reed Recruitment are delighted to be working with an Industry leading Software Manufacturer as they look to add to their growing team with a Customer Support Executive.

If successful you’ll be joining an organisation with excellent career prospects, an excellent starting salary and an abundance of other benefits.


The successful candidate can expect the following duties and responsibilities:-
• Assist and advise customers on technical issues and aiming for first contact resolution with all customer queries.
• Proactively assist clients in the resolution of any outstanding/on-going problems or the functionality of the Application software.
• Creation of weekly and daily reports for the junior/senior management teams.
• Ensure that the management are updated with changes/account issues daily.
• Related ad-hoc duties.


The successful candidate will need to be able to demonstrate the following skills and characteristics:-
• Self-motivated.
• Team Player.
• Customer Focused.
• Experience within a similar environment. 
• Able to work under their own instruction, using their own initiative.
• Keen to self-develop.


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