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Account Manager

Location: WREXHAM INDUSTRIAL ESTATE, CLWYD, UNITED KINGDOM Salary: 18,000.00-18,500.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: X3-252832

I am currently recruiting for a NEW AND EXCITING ROLE based in Wrexham for a Customer Account Manager, c£18,500 + Uncapped commission

JOB PURPOSE:

To maximise the Commercial sales opportunities and customer experience,  strong account management, the ability to up / cross sell to customers and new customer acquisition. you will be using a combination of account management and negotiation skills to increase margin across your customer portfolio. Working in a quality-focussed environment where they strive to exceed customer expectations by team-working, professional interaction and effective communication.

OPERATIONAL EXCELLENCE:

• Develop and maintain a comprehensive knowledge and understanding of all the company’s commercial products and services
• Handle inbound contact (calls, emails and other channels as required) and support the customer 
• Negotiate a sales price within the agreed authority structure to maximise profitability
• Ensure the cross-selling of other relevant products and services, effectively matching customers’ current and potential future needs
• Ensure that all sales opportunities are maximised, taking every opportunity to secure the sale
• Ensure that you have industry knowledge of the customers within your portfolio of accounts
• Manage existing accounts through
• Ensure a good working relationship with the Business Account Managers in your team in order to provide sales and customer service 
• Support new sales activities for fuel and ancillary products in line with campaign activity and prospecting of lapsed / lost customers
• Deliver sales excellence through driving profitability and achieving performance targets
• Create and maintain an up to date knowledge of competitor activity and developments, and record them on the appropriate system
• Respond to customer enquiries and information requests in a professional manner; ensuring accounts are up to date

 

CUSTOMER SERVICE:

• Deal with customers in a polite manner, exceeding customers’ expectations of service
• Be the first point of contact for customer service with regards to your customer portfolio:
• Identify all current customer needs, and investigate future potential needs though effective account management, fully utilising the company sales approach, in order to present customers with the relevant products and services that will contribute to their satisfaction
• Ensure customer complaints are handled in a polite and effective manner and are appropriately logged on the complaints system and escalated in line with the Company complaints procedure

If you are interested in a new role and would like to discuss more please apply today or call Lily James at Reed Chester on 01244 405 100 to discuss further!

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