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Account Manager

Location: HARROW, MIDDLESEX, UNITED KINGDOM Salary: 25,000.00-27,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: about 2 months ago Reference: X3-238732

 • Ability to establish and expand relationships within each customer.
• Grow and maintain existing customer and partner relationships through proactive telephone activity.
• Outbound calling to current customers on a daily basis.

• Manages quote creation, order processing, and day-to-day customer and partner requests.


• Supporting the sales effort and update the database and communicate changes within the company.


• Opportunity creation and Management with aligned BDM’s, Customer set up – item catalog, customer discount group , portal set up.


• Develops strong knowledge of leading industry trends through ongoing training with software publishers.


• Work within agreed customer SLAs


• Demonstrates ability to overcome customer objections.


• Works collaboratively with assigned Software  Advisor to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners.

Qualifications
Knowledge, Skills and Abilities Required:


• Customer service and sales probing techniques; and developing and maintaining long-term business relationships.


• Ability to analyze data, identify trends and develop recommendations for improvement; research and solve complex, multi-faceted problems; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; lead and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.


• Skilled in relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.

Qualifications:

• Professional sales experience preferred but not required.
• Customer service experience preferred.
• Highly motivated and results oriented; entrepreneurial spirit.
• Detail oriented with ability to break down projects into smaller tasks.
• General understanding of technology solutions.

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