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Account Manager

Location: REDHILL, SURREY Salary: 20000 - 22000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3122637
New opportunity with a leading energy supplier to industrial, commercial and business customers. Lovely office environment and good benefits.

This role sits within the Major Business Customer Services Team, reporting to a Team Manager.
• Take responsibility for ensuring that the customer needs are satisfied to the customers’ standards
• Manage queries that are raised for customers in their portfolio efficiently, to ensure queries are resolved timely and accurately
• Liaise closely with relevant sales manager to ensure new customer requirements are established and set up prior to contract start date
• Provide reports to relevant sales manager on query and debt performance of customers on a monthly basis
• Ensure customers reporting requirements are established and updated
• Audit customer accounts to ensure payments are allocated correctly
• Attend visits to customer premises when requested
• Provide a single point of contact for customer servicing requirements
• Assist with billing processes where required

Customer service experience
Professional telephone manner and good computer skills
Excellent general education (minimum 5 GCSE’s)

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