A Homelessness Floating Support Worker is needed to fill a vacancy for a limited period.
The role holder will establish and maintain professional relationships with customers, building mutual trust, respect and understanding to ensure effective work can be undertaken with families and individuals who are, or may be at risk of becoming, homeless and who may have, or be at risk of developing, multiple needs. This work will be mostly undertaken in the customer’s accommodation as well as in various venues local to the household being supported.
The role holder will work as part of a team, sharing best practice, knowledge and experiences, to ensure the provision of flexible, high quality outreach support and engagement and contributing to the achievement of the team objectives.
The role holder will work collaboratively with a range of agencies/partners to coordinate support based on individual need, improve outcomes, promote independence and build resilience within households.
Key Role Accountabilities:
Act as a lead professional/key worker and work collaboratively with customers and agencies to assess the problems customers face and assist them to prioritise identified issues, in order to reach a stream-lined approach based on mutually agreed actions and the best outcome is achieved.
Assist customers to identify realistic high level goals, by providing choice and developing creative action plans, ensuring full commitment and agreement from all parties to ensure the achievement of identified goals.
Establish and maintain a rapport with customers and challenge the existing patterns of behaviour which may undermine positive outcomes.
Adopt an assertive, yet flexible and personalised approach when working with customers and their families to ensure they feel confident and comfortable to engage fully with services. Take a proactive and long term view when engaging with complex or hard to reach customers.
Identify, plan and deliver interventions jointly identified with the customer and household members with a focus on skills development, and behavioural change, in order to support all household members to make positive long-term changes to their lives.
Check, manage and advise on rent accounts for customers who are receiving support, advising of possible negative outcomes for non payment. Ensure affordability/personal budget plans are produced.
Participate in and support customers in the rehousing process, maximizing positive housing outcomes and ensuring stays in temporary accommodation are minimized.
Maintain accurate, up to date records and collect data and information to evidence performance around service delivery to individual customers and across the service as a whole.
Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.