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3rd Line Support/Project Manager

Location: COUNTY DERRY, NORTHERN IRELAND, UNITED KINGDOM Salary: 25,000.00-35,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: X3-231538

REED technology are pleased to be working with a new client, a Managed Solutions provider in the County Derry.  They offer their users bespoke IT Support, Cyber Security, Cloud and Communications solutions to suit their business.  Due to increased demand from their clients they are currently looking to grow their team with a 3rd line/ Project Engineer.  The duties of this role are highlighted below:

  • Install, provision and configure IT and communications systems
  • Deliver technical projects in a timely manner, meeting agreed timescales
  • Manage all projects effectively to ensure that clients are kept up to date with progress
  • Provide in-depth user training and user support
  • Set up and maintain the appropriate client site documentation for each designated client
  • Assist when required with the onboarding of new clients, including carrying out in-depth technical audits
  • Provide outstanding customer service to a vast client base
  • Work in accordance with company values, policies, procedures and standards.

Criteria for the role:

  • Previous experience as an engineer for a Managed Service Provider
  • Experience of installing and supporting server hardware
  • Knowledge and experience of phone systems such as 3CX and hosted VoIP systems
  • Excellent problem solving and customer service skills
  • Experience with the following technologies, including above level 1 experience.
    • Virtualisation Technologies and Environments
    • Microsoft Windows Operating Systems
    • Microsoft Exchange Server
    • Microsoft Windows Hyper-V
    • Microsoft Azure
    • Office 365
    • Acronis Backup & DR
    • Router and firewall troubleshooting
  • Current and valid driving licence
  • Flexibility with working hours

What’s in it for you?

  • Competitive salary
  • Reduced commute for local area
  • Exposure providing solutions for clients
  • Progression within the role

What to do next

If you are interested in hearing more about this role please get in touch with Calum McKnight at REED Technology on calum.mcknight@reedglobal, or alternatively get in touch on 02890330604



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