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3rd Line Support/Project Manager

Location: COUNTY DERRY, NORTHERN IRELAND, UNITED KINGDOM Salary: 25,000.00-35,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 8 months ago Reference: X3-231528


REED technology are pleased to be working with a new client, a Managed Solutions provider in the County Derry.  They offer their users bespoke IT Support, Cyber Security, Cloud and Communications solutions to suit their business.  Due to increased demand from their clients they are currently looking to grow their team with a new 1st Line Support Technician.  The duties of this role are highlighted below:

  • Provide 1st Line diagnosis and resolution, maintaining a high level of 1st-time fixes
  • Respond appropriately to technical issues raised, through resolution or escalation
  • Prioritisation and management of workload to ensure contractual SLAs are met
  • Act as the first point of contact for technical issues raised
  • Log all service tickets received via telephone, email and service portal
  • Provide efficient customer service to a vast client base
  • Work in accordance with company values, policies, procedures and standards.

Criteria for the role:

  • Windows Server 2008 – 2019
  • Microsoft Office 2010 – 2019
  • Windows 7 – Windows 10
  • Active Directory and Microsoft Exchange
  • Office 365 Administration
  • Networking technologies including LAN/WAN
  • VLAN Configuration
  • Configuring DNS Records
  • Installing/configuring printers
  • Configuring DNS Records
  • Current and valid driving licence
  • Flexibility with working hours

What’s in it for you?

  • Competitive salary
  • Reduced commute for local area
  • Exposure providing solutions for clients
  • Progression within the role

What to do next

If you are interested in hearing more about this role please get in touch with Calum McKnight at REED Technology on calum.mcknight@reedglobal, or alternatively get in touch on 02890330604



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