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3rd Line Support Engineer

Location: SALISBURY, WILTSHIRE Salary: 25000.00 - 30000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3075403
Our client, an established business based in Salisbury, are currently recruiting for a 3rd Line Support Analyst to join their Service Desk team. The purpose of this role will be to work within the Service Desk team assisting the 1st and 2nd Line Support teams, managing day to day support issues and resolving complex incidents and problems.

Duties Include;

• Provide 3rd line technical support
• Provide a high level of customer service via email, telephone and deskside support
• Take ownership of user problems and be proactive in solving these issues
• Escalate more complex calls to infrastructure support
• Carry out daily client system checks and report into IT Service Desk Manager
• Produce trend analysis reports
• Create, manage and evolve polices, processes and procedures
• Provide support and coaching to more junior team members
• Manage relationships with suppliers / vendors

Technical Skills;

• Microsoft OS and Microsoft Office
• Extensive knowledge of managing Active Directory
• Microsoft Exchange
• Citrix administration experience
• Network administration and troubleshooting (TCP / IP and WAN / LAN / WIFI)
• Developing automated laptop / desktop build
• Experience using / configuring follow me printer or similar
• Experience in implementing centralised, automated toolsets for local and remote desktop management

This role requires an individual with the willingness to assist in all aspects of the Service Desk, excellent customer service skills and proven experience in a 3rd Line Support role or centralised IT function will be necessary. The role will consist of local, remote, telephone and desk side support.

This is a permanent, full time role offering up to £30,000 per annum.

If you feel that this is the role for you or if you have any questions regarding the position, please feel to apply and I will get back to you as soon as I can.

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