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3rd Line Support Engineer

Location: CARDIFF, SOUTH GLAMORGAN Salary: 32000 - 40000 GBP Per Annum, inc benefits
Sector: Technology Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 3 months ago Reference: 3069107
3rd Line Support Engineer - £32K - £40k – Cardiff
TCP/IP – Troubleshooting – HTTP – Software – SaaS – Networking Protocols – JAVA – JavaScript – SIP – Web Dev – Linux – UNIX – Azure – AWS – Cisco – SAN/NAS – ITIL – JBoss – VMware – VSphere - Exchange

Are you an experienced support engineer looking to take the next step? Want to work with the latest technologies and have a varied role? If so, read on…

As a 3rd Line Support Engineer you’ll be responsible for supporting customers on the client’s various software products. You’ll deal with serious technical issues, working with various teams to resolve these in a timely manner.

This role will involve you using multiple technologies and you’ll need to be skilled in many areas. My client offers on-site and off-site training, shift & on-call allowance as well as stock options.

Skills & Experience required;

• Demonstrable complex 3rd line software troubleshooting and problem management experience from within a high availability, mission critical and customer focussed environment
• Experience with Networking troubleshooting- understand TCP/IP, different protocols
• Linux - expertise in Linux and be able to demonstrate comfort with Linux OS
• HTTP - need to know how a browser works e.g. HTTP requests. Client / Server relationship
• Experience of Cloud technologies (Azure / AWS etc.)
• Strong knowledge and hands-on troubleshooting Microsoft IIS, SQL Server, Active Directory
• Excellent understanding of web site and enterprise infrastructure technology
• Strong verbal and written communication and interpersonal skills

Beneficial Experience & Skills
• Any SIP knowledge would be a big bonus
• Additional preferred skills: VMware ESX, VSphere, Exchange, Cisco experience, SAN/NAS, ITIL knowledge, JBoss
• Java, JavaScript, Web Dev - products run in Java and we embed Javascript in web pages to utilise our product. Any Java or web development would be a big bonus

Sound like the role for you? Apply below!


3rd Line Support Engineer - £32K - £40k – Cardiff
TCP/IP – Troubleshooting – HTTP – Software – SaaS – Networking Protocols – JAVA – JavaScript – SIP – Web Dev – Linux – UNIX – Azure – AWS – Cisco – SAN/NAS – ITIL – JBoss – VMware – VSphere - Exchange


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