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3Rd Line Support

Location: CARDIFF, SOUTH GLAMORGAN, UNITED KINGDOM Salary: 35,000.00-35,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 9 months ago Reference: X3-223982

The Company

I am currently recruiting for a 3rd Line Infrastructure Engineer for my client based in Caerphilly. This role is working with a Global Business on a permanent basis. This role provides ongoing training and support, onsite parking, 24 days holiday & bank holidays and a 10% annual bonus scheme. This role is offering £35,000 per annum and you will work with a small, supportive team providing internal support.

The Role

  • Respond to user and service requests on a timely basis, adhering to SLA’s as directed
  • Maintain technology infrastructure, providing Operational stability by following and using the tools, policies, processes and procedures available
  • Resolve incidents impacting hosts or the environment, investigate root cause, and undertake problem management
  • Identify environmental KPIs and provide capabilities to meet & measure
  • Regularly re-evaluate processes and procedures, finding gaps where they exist and plugging them
  • Instigate service improvement initiatives
  • Provide reporting and metrics
  • Integrate & Interact with regional and global colleagues, providing innovative ideas
  • Maximise the use of existing resources, skills and technologies for the greatest benefit
  • Input into, improve, and execute on business continuity and disaster recovery practices
  • Active participation within and amongst teams & colleagues, providing constructive input and feedback
  • Co-ordinating physical server implementation
  • Develop technology infrastructure, providing insight and implementation of future technologies which add value and bring efficiencies
  • Derive support requirements when working with new or changing products
  • Understand how software, network, storage & hosting technologies interact and integrate to deliver a business outcome
  • Own and review product updates, certifying latest releases and developing deployment strategies for Operational responsibilities
  • Orchestrate and lead through the provisioning process and ensure a quality handoff to the customer and for Operational responsibilities

Essential Skills

  • Maintenance, Support, Troubleshooting and Administration of:
  • Microsoft Windows Server Operating Systems (Windows 2008 and above)
  • Microsoft Windows Desktop Operating Systems (Windows 7 and above)
  • Linux & Unix (Ubuntu, Centos & FreeBSD) Administration
  • Microsoft Office
  • Virtualisation technologies (Hyper-V and/or VMWare)
  • Networking topologies, protocols & methodologies
  • Firewalls, Switches, & Routers
  • Telephony Systems (Diallers, Avaya IP Office, Avaya Desk Phones, SIP)
  • Scripting, Automation, Workflows
  • Avaya Telephony
  • Good technical knowledge of:
  • Ancillary Services (Active Directory, Printing, DHCP, DFS, SFTP)
  • Workspace (Microsoft RDS, VDI, SBC)
  • Monitoring & Alerting tools
  • Backup & Recovery tools
  • Patch Management & Anti-Virus tools

If you are interested in this role and have experience within a similar 3rd Line Infrastructure Based Role then please apply online for this role or contact Laura Hill on 02920386502 for more information.

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