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3rd Line IT Support Analyst

Location: HAMMERSMITH, LONDON Salary: 21.82 - 27.92 GBP Per Hour
Sector: Technology Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: about 1 month ago Reference: 3073770

IT Services 3rd line support Analyst required for our client based in West London, this is a long term contract.
 
Essential
·         SCCM
o    Good knowledge of SCCM and its features
·         Although management of services is not required, candidate needs to be able to isolate problems and raise support tickets /change requests /escalate accordingly
 
o    Excellent Client troubleshooting skills --> logs
o    Excellent Task sequence error troubleshooting skills --> logs
o    Excellent deployment error troubleshooting skills --> logs
o    Create/Maintain queries and query based Collections
o    Application/Package/deployment/compliance management/monitoring/creation
o    Maintain standalone Task Sequence for 3rd party support company
o    Software asset management
 
 
·         Windows
o    Good knowledge of Windows Server features/services
·         Although management of services is not required, candidate needs to be able to isolate problems and raise support tickets /change requests /escalate accordingly
§  Principals of DNS / DHCP / AD / SMB (File Server) / Print Server / Network
 
o    Manage/maintain/troubleshoot AD Objects for CORPUK (Users/Groups/Workstations/GPOs)
o    Basic network troubleshooting skills using ipconfig/tracert/netstat/arp…etc
o    Windows 7, 8.1 and Windows 10 troubleshooting skills --> logs
o    Basic VBS, Powershell, batch scripting
 
 
·         Project work
o    Be able to deliver project tasks on time within tight deadlines.
o    Develop own solutions (where none exists yet) and share with EMEA teams
 
 
·         IT Services
o    Point of escalation for 1st and 2nd line
o    Provide solutions for escalated issues
o    Provide IT Services Manager with AD and SCCM reports
o    Understanding of ITIL
o    Write/maintain documentation/guides for 1st and 2nd line
 
 
Desired
o   Advanced Scripting
o    Advanced VBS for maintaining custom HTA apps
o    html and CSS for maintaining custom HTA apps
 

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