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2nd / 3rd Line Service Desk Engineer

Location: BATH SPA, SOMERSET Salary: 25000.00 - 30000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 10 months ago Reference: 3050275
Our client, an established and growing organisation based within Bath, are currently looking to recruit either a 2nd or 3rd Line Service Desk Engineer to join their current team on a permanent basis. This is a great opportunity to get into a growing team with a variety of technologies.

Responsibilities Include;

• Manage IT Infrastructure where business needs require immediate solutions
• Provide escalation routes for Support Engineers and Technicians
• Provide guidance to the Helpdesk Team to ensure completion of Helpdesk objectives
• Train new members of the helpdesk in all aspects of the Helpdesks daily activities
• Provide overall support and knowledge to the Helpdesk team
• Provide desk-side support to all employees
• Arrange & provide agenda for Helpdesk monthly meeting
• Produce Zendesk reporting statistics for the monthly IT Meetings
• Manage Zendesk SLAs and resolution of outstanding issues and assign a percentage of work time a month to this
• Provide ad-hoc training to helpdesk team members where required, and identify areas of Personal Development to the Support Manager
• Identify and manage trends within the helpdesk environment and provide solutions, or escalate to the support manager if necessary
• Management of In house Avaya VoIP Systems
• Office 365 administration and tenant creation
• Proactive in sourcing IT solutions across the business

Person Specification;

• Knowledge of a variety of technologies will be beneficial, but experience with Windows, Active Directory, Hyper V, Cisco Networking and the Zendesk ticketing system will be essential
• Must be able to take responsibility for your own development and training by continuous personal development through additional training courses and remaining up-to-date with the latest software upgrades and information

This is a permanent, full time role, offering up to £25,000 per annum for a 2nd Line Support skill set and up to £30,000 per annum for a 3rd Line Support skill set. This is a fantastic opportunity to enter a busy and engaging role for a terrific organisation. If you feel that this role is for you then please apply as soon as possible.

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