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1ST/2ND Line IT Support

Location: EPSOM, SURREY Salary: 13.73 - 13.74 Per Hour
Sector: Technology Job Type: Contract
Shift Type: N/A Applications: 1
Posted: about 1 year ago Reference: 3042055


Do you love the challenge of solving IT queries? Are you a whiz when it comes to 1st line IT Support? If so, my client wants to hear from you.

Working for an organisation set in beautiful surroundings, you will be responsible for 1st line IT Support. Your duties will include:
- Resolving support requests, or allocating requests to senior analysts in line with processes and procedures
- Respond to all support requests that come in via phone, email, face to face and via the Service Desk tool
- Perform installations as required across the site
- Provide desktop support, including all Office 365 applications
- Support the internal/external telephony system
- Provide remote application support over the telephone for regional branches
- Diagnose local broadband issues and escalate to 3rd party support as required

To be considered for this fantastic opportunity, you must have experience of conducting 1st line support in a service desk environment, as well as excellent customer services skills and telephone manner. You will also be responsible for working as part of a team. 

This role is a temporary role to start as soon as possible for a minimum of 8 weeks, and there is a possibility this role could become permanent. 

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