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1st Line Support/ Help Desk

Location: BATH SPA, SOMERSET Salary: 18000.00 - 20000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3108914
Our client, an established and growing organisation based within Bath, are currently looking to recruit a 1st Line Support Technician to join their current team on a permanent basis. This is a great opportunity to get into a growing team who are working with a variety of technologies.

Purpose:

They are looking for someone to maximise the revenue and meeting targets by providing customers with a courteous and efficient technical support service either by telephone, remote access or on site on occasion.

General duties included in the role:

• Following technical support procedures as per standard.
• Following remote installation and training procedures as per standard.
• Providing cover for other members of helpdesk team when required.
• Continually developing skills and knowledge of products.
• Creating help documents for internal and external use.
• Assisting other helpdesk team members, including occasional site visits.

Experience required:
Experience of working in a customer focussed environment.
Experience of working as part of a team.

Skills, Knowledge:

Ability to identify problems and come up with appropriate solution
Good written and verbal communication skills, especially in telephone techniques
Strong customer service focus
Ability to work accurately and methodically, with keen attention to detail
An IT qualification or minimum 6 months experience within IT Support. 

Suitability:

Someone who has a confident and friendly personality, is technically minded; likes communicating with customers; is a self-starter and works well alone; is motivated by achieving results.


If you can say yes to the above and you are looking to start a rewarding career within IT then I am waiting to hear from you. My client is looking to interview as early as next week so please send me your updated CV as soon as possible.

I look forward to hearing from you. 

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