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1st Line Support/Education Analyst

Location: WIMBLEDON, LONDON Salary: 22000.00 - 24000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: 3140826
My client is Patient Safety and Risk Management software is used by over 70% of the NHS throughout the UK. Worldwide, My client has been implemented in large healthcare systems in the Canadian provinces of British Columbia, Alberta and Newfoundland, covering populations of many millions. In the USA,  Department of Defense for its Patient Safety Reporting project within the Military Health System. My client also sponsors the ground breaking Project Linnaeus, drawing on the expertise of leaders in the field of patient safety worldwide to develop and refine a comprehensive classification system for adverse events in healthcare.

 Candidates must be of graduate calibre with excellent written and verbal English.
 Plan and facilitate online trainer-led sessions from the  offices based on training team's
 From time to time, assist with the build of professional self-paced e-learning products, and
configuration of customer’s Datix systems.
 Provide a 1st line support service to our clients through a variety of media (e-mail, telephone, live
chat, Webex, etc)
 If a support request cannot be solved by a 1st line analyst, gather appropriate information and
escalate to 2nd line team.
 Schedule and conduct small “bite-sized” training sessions to resolve 1st line support requests when

 Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues
 Ability to deliver a professional image
 Excellent oral and written English communication skills, including business and phone etiquette
 Knowledge of software implementations, system workflows, implementation best practices, and
project management
 Self-motivated team player with strong inter-personal skills
 Fast learner with the ability to absorb complex software information quickly
 Ability to translate sometimes complex technical information in to a form that less technically savvy
users are able to understand.
 Ability to prioritise workload to meet agreed SLA’s
 Self-motivated team player with strong inter-personal skills

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