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1st Line Support Engineer

Location: EXETER, DEVON, UNITED KINGDOM Salary: 85-95 GBP (UK Pounds) Per day, inc Benefits
Sector: Technology Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: X3-371209

My Exeter based client is looking for a Service Desk Analyst to act as a point of contact for ICT related queries that are placed to the Customer Service Desk via telephone and email.

Job Title: 1st Line Service Desk Analyst
Rate: £85 -£95 per day (umbrella)
Location: Exeter, Devon
Duration: 6 months initially
Availability: ASAP

Main Responsibilities include but not limited to:

• 1st Line Support and resolve incoming IT support requests calls
• Answer calls and record details of fault
• Appropriately field requests that comes through to the service desk
• Maintain documentation and standards, collate and submit asset information
• Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed
• Assign unresolved incidents to the correct internal support team
• Meet contact management and incident management SLA’s and in providing accurate management information and reports

Qualifications & Experience Required

• Windows based application environment
• Configuration Management Database
• Active Directory
• Work under pressure on own or as part of a team
• Understanding of ITIL incident management process

If you are interested in this post and have previous experience within a similar support role, please apply with your CV ASAP.

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