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1St Line Support

Location: CHESSINGTON, SURREY, UNITED KINGDOM Salary: 11.00-13.50 GBP (UK Pounds) Per hour, inc Benefits
Sector: Technology Job Type: Temporary
Shift Type: DAYS ONLY Applications: 3
Posted: 2 months ago Reference: X3-273405

My client based in Ewell Surrey is currently recruiting for a temporary IT Support Administrator to join their team for three months. 


Pay Rate: £11.00 - £13.30 p/h 


Role Outlined:  

IT Support to staff
. Respond to support requests received via telephone, Service Desk tool, face to face and email
. Resolve support requests at 1st or 2nd line or allocate according to process and procedure
. Desktop support, including Office 365 suite of applications
. Perform installations as requested
. Support Central Office mobile internal and external telephone system

IT Support to Branches and Volunteers
. Respond to support requests received via telephone, email and Service Desk tool
. Provide remote application support over telephone
. Troubleshoot and triage where fixed telephone line faults escalating to 3rd party support partners where required
. Diagnose local broadband issues, escalating to 3rd party support as required
. Monitoring 3rd party support requests
. Mobile device support

Skills and experience
. Experience of 1st Line Support in a Service Desk Environment
. Supporting fixed line services
. 2nd line Desktop Support
. Application Support
. Excellent customer service skills
. Excellent telephone manner
. Working within agreed timelines
. Owning and managing support requests through to resolution
. Experience of supporting Microsoft 365 products
. Working within a team in a demanding environment
. Working knowledge of Service Desk tools


Please note in order to be considered for this role you will need to be immediately available. 

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