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1st Line Service Desk Engineer - £18-£22k

Location: NEWCASTLE UPON TYNE, TYNE AND WEAR, UNITED KINGDOM Salary: 18,000-22,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 8
Posted: about 2 months ago Reference: X3-502289

1st Line Support/ Service Desk Analyst

Salary: £20-£22k

Location: Newcastle - city centre location

This is a fantastic opportunity to join a nationally recognised organisation who are based in the heart of Newcastle.

They are looking for a 1st Line Service Desk Analyst to join a close knit busy service desk team providing first time fixes and technical escalations where needed.

You will be joining a large internal IT department with multiple avenues for progression in the future.

Day to day responsibilities:

Microsoft Windows 7 & 10
Office 365
Active Directory
Group Policy
Experience/exposure of proving a high degree of customer
service

Knowledge, skills, experience:

Proven experience in a support or service delivery environment
Excellent written and verbal communication skills
Excellent customer service skills
Commercial awareness
Excellent attention to detail – due to the volume of data that will be input into Autotask
Ability to prioritise

This role will become office based once the current situation changes and you would be working from the office location in Newcastle 5 days per week.

Apply today to be considered for the role.

 

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