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1st Line IT Support Helpdesk

Location: CENTRAL LONDON, LONDON Salary: 20000.00 - 22000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: FULL TIME Applications: 2
Posted: 2 months ago Reference: 3098242
Are you someone with a passion for technology?

Do you want to work with some of the biggest football clubs in the UK?

Are you ready for a job that's going keep you on your toes & has great benefits?


Our client is a global solutions provider specialising in multi-application contactless smartcards & Near Field Communication (NFC) solutions. A great opportunity exists for a Junior IT Support professional to work in a fast growing and technically challenging environment. Because our solutions are highly customised we are looking for a professional with a genuine willingness to learn new skills beyond basic IT knowledge. Excellent communication skills and a good work ethic are essential.

Reporting to the Support Manager, you would be responsible for responding to and resolving all technical incidents both remotely and on site. Your role within the organisation will be pivotal as you work alongside our team of developers assisting with program testing, new application and patch roll-outs and in supporting our field agents and project managers alike.

Your responsibilities will include but are not limited to:
• Technical incident management (call logging, troubleshooting, escalation)
• Product support and maintenance (hardware and software) primarily through remote access
• PC and server software installations, configuration and testing
• End user training
• Documenting critical and routine procedures as well as end user literature
• Out of hours event support both remotely and on site (this is included in the annual salary offer)

Candidates must be able to demonstrate the following:
• A sound technical grounding, including a good understanding of networking principles and Microsoft server and desktop environments
• Excellent communication, diagnostic and troubleshooting skills
• Reliability and a willingness to solve client demands
• A keenness for new experiences, responsibility and accountability
• Ability to establish a good working relationship with customers and fellow colleagues
• Able to prioritise tasks whilst maintaining a clear customer focused approach
• Relevant MCP, MCSA or MCSE qualifications are an advantage

Benefits include:
• A salary of £20,000 to £22,000, dependent on experience.
• A pension match of 4% after probation period.
• Excellent Dental Plan
• Ride 2 work scheme
• Season ticket loan
• A lunch allowance of £4.70, perfect for the inhouse canteen
• 23 days Annual Leave plus bank holidays
• An always learning environment with great progression opportunities.

If you are interested in taking on this rare opportunity apply below or email your CV to tom.knox@reedglobal.com.


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