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1st Line Application Support

Location: GATESHEAD, TYNE AND WEAR, UNITED KINGDOM Salary: 19,000.00-21,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 3 months ago Reference: X3-262818

1st Line Application Support

Permanent

Gateshead, Tyne and Wear

£19,000 to £21,000

 

This company delivers bespoke IT solutions to a variety of sectors and has their own variety of products and services.  Increasingly, they are also providing our IT solutions as cloud based services through our hosted managed services division. They are looking for a 1st Line Support engineer to support their highly recognised clients on a day to day basis.

The successful candidate will primarily be responsible for managing and investigating incoming support issues raised by their clients in relation to products and services. This is a role that will suit someone with an interest in IT applications and strong administration and communication skills who is looking to enter a challenging new field.

 

Essential experience includes:

  • You have worked in a role where there has been demonstrable experience in dealing directly with enquiries and issues from multiple customers
  • Support Desk or in a Call Centre is essential
  • Excellent communication, able to liaise with customers in a professional and courteous manner
  • Working with customer and clients, gathering key information to aid with issue resolution and achieving positive outcomes You can prioritise work and accurately triage support calls
  • You have strong administration skills
  • Good working knowledge of Microsoft Office applications, primarily Excel, Outlook and Word
  • SQL Server Management Studio is desirable
  • Willingness to learn coupled with a ‘Can do’ attitude
  • You are able to work and thrive in a fast-paced environment
  • ITIL certification is desirable

 

Benefits:

  • 25 days holiday per annum rising to 27 upon length of service (plus public and bank holidays)
  • Private pension scheme (after completion of probation period)
  • Comprehensive private medical cover (after completion of probation period)
  • Generous employee social fund
  • Free tea, coffee, soft drinks, snacks and fresh fruit
  • Free on-site gymnasium
  • Free on-site parking
  • Relaxed and friendly working environment

 

If this role is of interest to you, please submit your CV to Hayley.Bee@reedglobal.com ASAP.

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