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1st and 2nd Line Support

Location: ACCRINGTON, LANCASHIRE Salary: 18000 - 20000 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 days ago Reference: 3068877

1st and 2nd line IT Customer Success Consultants wanted NOW in Burnley!

Great Company...Great Opportunity!

Our client a profession services provider based in a modern office in Burnley are looking for 2 exceptional IT support candidates to join their very successful and growing organisation.

This role will be working Monday to Friday from 10am-6pm and offers a generous salary of £18-£20k per annum dependant on experience.


The purpose of this role is to:-
• Carry out the implementation and installation of our software to designated customers
• Ensure that customers are trained on the system and that they competently understand the software
• Provide professional responses to queries from a selection of assigned customers
• Deal with queries/tickets promptly and offer a solution within a specified time frame
• Escalate issues for technical support as required
• Upgrading customers to the latest systems Backing up and restoring databases
• Taking responsibility for ensuring that our customers understand the potential of the company’s services provided, including the promotion of additional products and services
• Ensure any outstanding work to be undertaken by colleagues is clearly defined, with deadlines
• Work to a set of objectives as set by your Line Manager
• SQL experience will be required




Benefits:-
• Free on-site parking
• Great working environment
• Happy team environment
• Holidays 24 days plus Bank Holidays
• Free onsite Gym
• Health cash plan
• Company pension

This company is very staff focused and their staff happiness is paramount so if you want to work for a company that really care about stability and progression APPLY NOW with your up to date CV tolaila.jadoon@reedglobal.com or call 01772 200843


 

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