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1 & 2 IT Support Analyst

Location: London Salary: 25000 - 30000 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: about 1 year ago Reference: 3054576

1st & 2nd Line Support Analyst/ Desktop Support

1st & 2nd Line Support Analyst / Desktop Support required by a fast expanding fund & investment management organisation, to join a highly experienced team to become a key member of the IT department

To be successful you will have experience of working within a first line support environment servicing users of PCs, laptops and mobile devices (desktop equipment) together with being responsible for the smooth running of the Help Desk.

Key Skills:
• Experience of providing user/technical support in a mixed IT environment
• Providing services and feedback to users and management in accordance with formal SLAs
• Sound knowledge of networking in a switched environment; Windows 8.1 and 10 components including Office applications (2003 to 2016) and Office 365
• Knowledge of Active Directory in a Windows 2008 to 2012 environment
• Active involvement in the management of helpdesks in an SLA driven environment
• Experience of data backup and related processes and techniques
• Working knowledge of remote access solutions
• Working as part of a distributed support team
• Liaising with IT hardware and software suppliers

Due to expansion of the team and business, the company is looking to expand their IT function. This is an excellent opportunity to join an expanding business and a highly experienced team that will offer excellent opportunities to develop and a highly competitive benefits package.


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