Contact REED Redhill

REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ
01737 859 300 redhill.businesssupport@reedglobal.com
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REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ

Contact your Specialism

Accountancy

01737 777800

Business Support & Management

01737 859 300redhill.businesssupport@reedglobal.com
↑ Scroll above to view more specialisms ↑

REED Redhill opening hours

REED Redhill operates on the following opening times
Monday 08.00-18.00
Tuesday 08.00-18.00
Wednesday 08.00-18.00
Thursday 08.00-18.00
Friday 08.00-18.00
Saturday Closed*
Sunday Closed*

About REED Redhill

At REED Redhill we cover the following sectors:

Business Support

All manner of business support roles, including administration, customer services, contact centre, and management, as well as entry-level roles in fields such as sales and marketing.

Management

Management roles for those looking to take the next step or gain a first management job, spanning sectors including sales, procurement, marketing and the rest of our industry sectors.

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Jobs in Redhill, Surrey

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Showing 1 - 20 of 509 results.
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509 jobs in Redhill, United Kingdom, UK

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Client Service Associate

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£21,500 to £22,500 Per annum

Key Responsibilities:
• Take incoming phone calls within agreed performance and quality standards
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and the company.
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting the brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote products and services
• Utilise the “Treating Customers Fairly” framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Develop a strong understanding of products, procedures, systems and customer needs through receiving relevant training.

Benefits Include:
• Comprehensive initial training and on-going professional development
• Onsite parking / inclusive shuttle service from local train stations
• Subsidised onsite canteen / café
• Genuine progression prospects
• Opportunity for overtime and Time and a Half pay
• Support in achieving recognised qualifications e.g. IOC

Contact Centre - Associate

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£21,500 to £22,500 Per annum

The role itself is within their Client Service team - on an inbound telephone position where you will be speaking to an array of the company's clients.

This role encompasses a very competitive base salary and company benefits along with genuine progression prospects.

Comprehensive training will be provided as well as a mentor for the duration of your career with the company.

Customer Service Associate

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£21,500 to £22,500 Per annum

The role itself is within their contact centre on an inbound telephone position. This role is varied and comes with its challenges as the products and services offered by the company are relatively complex, however this is reflected in the rewards offered. There is an extremely competitive base salary and benefits package.

A comprehensive training program is also provided for all successful candidates, to ensure all staff are able to speak and advise clients confidently about the products offered and the company itself. In addition to this, on-the-job training is also offered to ensure the associate's constant progression throughout their career within the company.

Key Responsibilities:
• Take incoming phone calls within agreed performance and quality standards
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and the company.
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting the brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote products and services
• Utilise the “Treating Customers Fairly” framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Develop a strong understanding of products, procedures, systems and customer needs through receiving relevant training.

Office Manager - Property Services

  • REDHILL, SURREY
  • Temporary
  • 1 day ago

£16 to £17 Per hour

An exciting new role has arisen to work for a housing organisation based in Dorking.

Are you an Officer Manager in a Housing setting? Are you looking for a new challenge?

Our client is looking for an Office Manager within Property Services.

The role is to start ASAP and is a temporary to permanent opportunity.

About the role:

To provide effective leadership and people management of the Work Scheduling and Business Support teams.

You will be providing effective order allocation to operatives to deliver an efficient, reliable, customer focused repair service for residents

To provide technical advice and support to the scheduling team

To play an active and positive role as part of the management of the service within the branch

Management of the the branch administration and the out of hours rota

Lead, coach and motivate staff

Act as Branch point of contact for all complaints and expressions of dissatisfaction

Knowledge, Skills and Experience:

Essential:


· Experience and/or understanding of social housing maintenance and construction      management
· Excellent staff management and leadership skills
· Experience of managing people, with an excellent track record of organising staff workloads and motivating staff in the effective delivery of services.
· Experience of delivering and promoting a performance management culture.
· Excellent communication skills (both written and verbal) with a proven ability to influence senior stakeholders and customers
· A track record of interpreting data and information in a logical and objective way in order to establish trends and patterns which have enabled sound decisions to be made.
· Knowledge and/or experience of prioritising competing demands in order to deliver a responsive repair works service within tight deadlines
· Strong IT skills
· A strong commitment to improving the customer experience
- Experience of working effectively as part of a team, with the ability to support others and take ownership of tasks.

Desirable:

· Management experience preferably within a directly employed maintenance team.
· Experience of works scheduling and order allocation system.

If this sounds like your ideal next opportunity, please email your CV to
carly.parrett@reedglobal.com

Pensions Associate

  • redhill
  • Permanent
  • 3 days ago

Negotiable

The Department:
The Pensions Correspondence and Nigo Team responds to Emails and correspondence from Members, IFA’S and authorised contacts of DC full service clients / schemes. The PCN team also process ‘NIGO’ (not in good order) on behalf of the DC administration areas. The PCN teams Communication with our members / clients is by phone and in writing. The PCN team will also respond to incoming calls to support the Pension Service Centre. You will work in a friendly team dedicated to our high standards of client service

The role:
Respond to client and member contacts in relation to the administration and servicing of their pension accounts with a strong customer orientation ensuring deadlines and our excellent service standards are met and policies and procedures adhered to.

Key Responsibilities:
• Responding to Defined Contribution schemes members, administrators and IFAs’ who will contact DC Pensions by Email and correspondence.
• Responds to Emails and correspondence making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Provide up-to-date information on a wide variety of subjects related to the administration of the member pensions accounts including:
• Plan details and member account information
• Products, investment fund options, fund prices
• Market news
• General enquiries on processes, forms, etc.
• Place telephone transactions:
• Switching existing balances
• Change allocation of future contributions
• Perform ad hoc administrative account amendments
• Keeping required knowledge up-to-date with the information provided both by line management as well as other means such as the intranet, regular member magazines or mailings etc.

Pensions Associate

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

Negotiable

The Department:
The Pensions Correspondence and Nigo Team responds to Emails and correspondence from Members, IFA’S and authorised contacts of DC full service clients / schemes. The PCN team also process ‘NIGO’ (not in good order) on behalf of the DC administration areas. The PCN teams Communication with our members / clients is by phone and in writing. The PCN team will also respond to incoming calls to support the Pension Service Centre. You will work in a friendly team dedicated to our high standards of client service

The role:
Respond to client and member contacts in relation to the administration and servicing of their pension accounts with a strong customer orientation ensuring deadlines and our excellent service standards are met and policies and procedures adhered to.

Key Responsibilities:
• Responding to Defined Contribution schemes members, administrators and IFAs’ who will contact DC Pensions by Email and correspondence.
• Responds to Emails and correspondence making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Provide up-to-date information on a wide variety of subjects related to the administration of the member pensions accounts including:
• Plan details and member account information
• Products, investment fund options, fund prices
• Market news
• General enquiries on processes, forms, etc.
• Place telephone transactions:
• Switching existing balances
• Change allocation of future contributions
• Perform ad hoc administrative account amendments
• Keeping required knowledge up-to-date with the information provided both by line management as well as other means such as the intranet, regular member magazines or mailings etc.

Pensions - Customer Relations

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

Negotiable

The role:
This role reports to the Complaints Manager and will work closely with other areas of the DC business. In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service.

This role is extremely varied and you will be expected to respond to a number of different types of concerns; from advisers querying fund charges to dealing sensitively with deceased customer issues. You will:
• Aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
• Handle all interactions with the customer in a timely manner
• Ensure that any regulatory requirements are met
• Identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues
• Be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of Fidelity’s own operating systems.

Key Responsibilities:
• Investigation and resolution of customer contact for all items allocated to you by your Manager
• Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate
• Developing a relevant understanding of Fidelity’s systems
• Take ownership for your own continued learning of FIL’s products and operational processes, identifying and suggesting methods of improving them to management
• Ensure all written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
• Work to deadlines to strive to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases or issues to your Manager
• Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and Fidelity
• Supporting Fidelity’s Treating Customers Fairly framework, ensuring concerns are promptly reported to management
• Explaining UK products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
• Ensuring the reputation and business integrity of Fidelity is upheld at all times

Pensions - Customer Relations

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£24,000 to £30,000 Per annum

The role:
This role reports to the Complaints Manager and will work closely with other areas of the DC business. In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service.

This role is extremely varied and you will be expected to respond to a number of different types of concerns; from advisers querying fund charges to dealing sensitively with deceased customer issues. You will:
• Aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
• Handle all interactions with the customer in a timely manner
• Ensure that any regulatory requirements are met
• Identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues
• Be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of Fidelity’s own operating systems.

Key Responsibilities:
• Investigation and resolution of customer contact for all items allocated to you by your Manager
• Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate
• Developing a relevant understanding of Fidelity’s systems
• Take ownership for your own continued learning of FIL’s products and operational processes, identifying and suggesting methods of improving them to management
• Ensure all written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
• Work to deadlines to strive to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases or issues to your Manager
• Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and Fidelity
• Supporting Fidelity’s Treating Customers Fairly framework, ensuring concerns are promptly reported to management
• Explaining UK products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
• Ensuring the reputation and business integrity of Fidelity is upheld at all times

Team Leader - Client Services

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£29,000 Per annum

The role:
• Effectively communicate to the team through a variety of methods including team meetings; 1:1 meetings; daily updates to ensure that all team members are aware of individual performance, team performance and products and procedures
• People management: including monitoring calls, coaching and developing the team, managing underperformers
• Conduct appraisals and have constructive input into pay reviews and bonus awards for staff
• Responsible for staff acquisition and retention, and maintaining excellent staff engagement/morale
• Drive a ‘Customer First’ culture ensuring high quality standards are met at all times
• Enhance and build an effective working relationship with all key stakeholders and interfacing departments
• Develop and maintain knowledge of all systems, processes and procedures relating to the department
• Monitor error feedback from complaints and the business / Quality MI areas, ensuring pro-active steps are taken to reduce errors on a quarter by quarter basis, and complete error reports
• Maintain and follow internal control standards, including the timely implementation of internal and external audit points
• The team leader is required to spend some time on the phones taking calls where volumes dictate
• Handle escalated customer issues, escalating further where necessary and briefing management
• Drive daily achievement of service level and monitor abandonment rate and max delay
• Monitor team performance against KPI’s and organisational values, escalating underperformance to Management and HR when necessary
• Drive, measure and report key performance statistics to Management including; team performance, trends, escalated cases and risk issues

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 6 days ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 6 days ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 1 week ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 1 week ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Administration Co-Ordinator

  • REDHILL, SURREY
  • Contract
  • 3 days ago

£19,935 Per annum

Do you want to work for a top local employer in Redhill Town Centre offering great benefits and working envionment?The role will call for strong analysis, communication and reporting skills, as well as the ability to work efficiently under pressure whilst remaining approachable.  A flexible and analytical outlook is required as the role is sometimes demanding due to the complex investigations involved. This is a fixed term contract until March 2018 with potential for an end of contract bonus of up to10%

Compliance Administrator - travel to other offices

  • REDHILL, SURREY
  • Contract
  • 3 days ago

£19,935 Per annum

Are you looking  for a high profile new role with a well know local employer offering a great office environment and benefits, along with the chance to visit their other offices in London and Leeds plus external brokers? Working to support compliance audits, you will have good interpersonal skills, attention to detail, and be multitasker

-Maintain a positive, efficient and close working relationship with internal business stakeholders, Branch and Group Compliance and with External Auditors
-Carry out compliance audits and monitoring activity, identify risks and issues, identify remedial action and work with business owners to deliver these actions. This activity will involve a number of compliance related areas, 
-Direct Sales compliance – including identifying problems with mis-selling, verbal script adherence
-To help develop and maintain formal policies and procedures for compliance management activities within the company, including reliable, accurate and complete records of this work
- Assisting in the management of external audits, including Group Audits, covering different TGP processes including schedules, planning visits, facilitating the audits and helping the business deliver the corrective actions

Administration Co-Ordinator

  • REDHILL, SURREY
  • Contract
  • 3 days ago

£19,935 Per annum

Do you want to work for a top local employer in Redhill Town Centre offering great benefits and working envionment?The role will call for strong analysis, communication and reporting skills, as well as the ability to work efficiently under pressure whilst remaining approachable.  A flexible and analytical outlook is required as the role is sometimes demanding due to the complex investigations involved. This is a fixed term contract until March 2018 with potential for an end of contract bonus of up to10%

Account Development Manager

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£24,000 to £36,000 Per annum

• To develop and manage new & existing  partnerships in order to drive new business & existing growth of sites and future contract value in conjunction with associated KPI’s
• To make proactive daily telephone contact with your portfolio of Partners ensuring all Partners are contacted at least weekly to maximise their sales opportunity of products
• Communicate and update relevant teams within the business in terms of TPI relationships (both live and at prospect stage)
• Work closely with the other areas of the business to ensure that all requirements of the TPI partnership development and operations are in place for successful set up and ongoing operations
• Review and improve processes that link the TPI’s to the business to ensure improvements in terms of efficiency and control, ultimately improving performance of the TPI channel
• Ensure that there are processes in place to actively identify TPI activity with TGP and ensure that it is possible to report the detail of this activity by individual TPI as and when required
• To provide detailed weekly and Monthly MI within the required time scales, and any additional MI upon request
• To ensure that contractual and related paperwork in relation to new & existing TPI partnerships is completed in a timely manner and stored/maintained within companyprocedures and managed within set authority levels
• To maintain data integrity in the sales process and to ensure that security of data and systems is considered and upheld by any TPI’s sourced
• To firmly manage your effective ‘sales time’ gaining business support to minimize the amount of time spent on non-relationship development related tasks. Working with other departments to ensure mutual understanding of sales requirements
• Devise ongoing retention and acquisition strategies through effective and documented account planning. Ensuring these plans are visible to management and evolve in time
• Monitor and report on competitor activity within the market as a whole, to identify different products/services aimed at TPI’s and their Customers. Also obtaining feedback from TPI’s in relation to any Losses that occur to ensure company have data for analysis of market trends.
• To manage your daily, weekly and monthly sales negotiations work list to ensure the timely negotiation of renewal and new contracts. To update and record all sales in the relevant sales pricing systems and reports.

Account Development Manager

  • REDHILL, SURREY
  • Permanent
  • 3 days ago

£24,000 to £36,000 Per annum

• To develop and manage new & existing  partnerships in order to drive new business & existing growth of sites and future contract value in conjunction with associated KPI’s
• To make proactive daily telephone contact with your portfolio of Partners ensuring all Partners are contacted at least weekly to maximise their sales opportunity of products
• Communicate and update relevant teams within the business in terms of TPI relationships (both live and at prospect stage)
• Work closely with the other areas of the business to ensure that all requirements of the TPI partnership development and operations are in place for successful set up and ongoing operations
• Review and improve processes that link the TPI’s to the business to ensure improvements in terms of efficiency and control, ultimately improving performance of the TPI channel
• Ensure that there are processes in place to actively identify TPI activity with TGP and ensure that it is possible to report the detail of this activity by individual TPI as and when required
• To provide detailed weekly and Monthly MI within the required time scales, and any additional MI upon request
• To ensure that contractual and related paperwork in relation to new & existing TPI partnerships is completed in a timely manner and stored/maintained within companyprocedures and managed within set authority levels
• To maintain data integrity in the sales process and to ensure that security of data and systems is considered and upheld by any TPI’s sourced
• To firmly manage your effective ‘sales time’ gaining business support to minimize the amount of time spent on non-relationship development related tasks. Working with other departments to ensure mutual understanding of sales requirements
• Devise ongoing retention and acquisition strategies through effective and documented account planning. Ensuring these plans are visible to management and evolve in time
• Monitor and report on competitor activity within the market as a whole, to identify different products/services aimed at TPI’s and their Customers. Also obtaining feedback from TPI’s in relation to any Losses that occur to ensure company have data for analysis of market trends.
• To manage your daily, weekly and monthly sales negotiations work list to ensure the timely negotiation of renewal and new contracts. To update and record all sales in the relevant sales pricing systems and reports.

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