Contact REED Redhill

REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ
01737 859 300 redhill.businesssupport@reedglobal.com
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REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ

Contact your Specialism

Accountancy

01737 777800

Business Support & Management

01737 859 300redhill.businesssupport@reedglobal.com
↑ Scroll above to view more specialisms ↑

REED Redhill opening hours

REED Redhill operates on the following opening times
Monday 08.00-18.00
Tuesday 08.00-18.00
Wednesday 08.00-18.00
Thursday 08.00-18.00
Friday 08.00-18.00
Saturday Closed*
Sunday Closed*

About REED Redhill

At REED Redhill we cover the following sectors:

Business Support

All manner of business support roles, including administration, customer services, contact centre, and management, as well as entry-level roles in fields such as sales and marketing.

Management

Management roles for those looking to take the next step or gain a first management job, spanning sectors including sales, procurement, marketing and the rest of our industry sectors.

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Jobs in Redhill, Surrey

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Showing 1 - 20 of 586 results.
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586 jobs in Redhill, United Kingdom, UK

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Legal Secretary

  • REDHILL, SURREY
  • Temporary
  • 1 week ago

£10 to £12 Per hour

Are you an experienced Legal Secretary seeking a Temporary booking starting immediately?

Our client, located just outside Redhill, are currently in search of an experienced Legal Secretary to join their team.

The role will involve a wide variety of work which will include both written and oral communication, with clients and colleagues. Word processing, audio and copy typing, filing, postal duties and all Administrative duties.

You must be able to work well under pressure and have the ability to multi-task. 

You must have Legal Secretary Experience - matrimonial legal secretary experience would be a strong advantage.

You must have strong Administrative skills and be able to work quickly and efficiently.

Ability to work on your own initiative as well as part of a team. 

You must be able to communicate effectively and professionally. 

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Team Leader - Client Services

  • REDHILL, SURREY
  • Permanent
  • 16 hours ago

£29,000 Per annum

The role:
• Effectively communicate to the team through a variety of methods including team meetings; 1:1 meetings; daily updates to ensure that all team members are aware of individual performance, team performance and products and procedures
• People management: including monitoring calls, coaching and developing the team, managing underperformers
• Conduct appraisals and have constructive input into pay reviews and bonus awards for staff
• Responsible for staff acquisition and retention, and maintaining excellent staff engagement/morale
• Drive a ‘Customer First’ culture ensuring high quality standards are met at all times
• Enhance and build an effective working relationship with all key stakeholders and interfacing departments
• Develop and maintain knowledge of all systems, processes and procedures relating to the department
• Monitor error feedback from complaints and the business / Quality MI areas, ensuring pro-active steps are taken to reduce errors on a quarter by quarter basis, and complete error reports
• Maintain and follow internal control standards, including the timely implementation of internal and external audit points
• The team leader is required to spend some time on the phones taking calls where volumes dictate
• Handle escalated customer issues, escalating further where necessary and briefing management
• Drive daily achievement of service level and monitor abandonment rate and max delay
• Monitor team performance against KPI’s and organisational values, escalating underperformance to Management and HR when necessary
• Drive, measure and report key performance statistics to Management including; team performance, trends, escalated cases and risk issues

Assistant Manager - Redhill

  • REDHILL, SURREY
  • Permanent
  • 1 month ago

£17,000 to £18,500 Per annum

Assistant Manager Requirements:
• At least 3 years retail management experience
• Supervisor/mgr or equivalent in a customer-facing environment
• Good understanding of the retail environment
• Track record of delivering results through effective leadership & coaching
• Impactful communication and listening skills
• Experience in managing a fast-pace. changing environment

Unsurprisingly, as this is a very exciting opportunity its imperative you get in touch immediately as interviews will be arranged on a first come basis.

Deputy Manager - Redhill

  • REDHILL, SURREY
  • Permanent
  • 1 month ago

£17,000 to £18,500 Per annum

Assistant Manager Requirements:
• At least 3 years retail management experience
• Supervisor/mgr or equivalent in a customer-facing environment
• Good understanding of the retail environment
• Track record of delivering results through effective leadership & coaching
• Impactful communication and listening skills
• Experience in managing a fast-pace. changing environment

Unsurprisingly, as this is a very exciting opportunity its imperative you get in touch immediately as interviews will be arranged on a first come basis.

Assistant Manager - Redhill

  • REDHILL, SURREY
  • Permanent
  • 1 month ago

£17,000 to £18,500 Per annum

Assistant Manager Requirements:
• At least 3 years retail management experience
• Supervisor/mgr or equivalent in a customer-facing environment
• Good understanding of the retail environment
• Track record of delivering results through effective leadership & coaching
• Impactful communication and listening skills
• Experience in managing a fast-pace. changing environment

Unsurprisingly, as this is a very exciting opportunity its imperative you get in touch immediately as interviews will be arranged on a first come basis.

Deputy Manager - Redhill

  • REDHILL, SURREY
  • Permanent
  • 1 month ago

£17,000 to £18,500 Per annum

Assistant Manager Requirements:
• At least 3 years retail management experience
• Supervisor/mgr or equivalent in a customer-facing environment
• Good understanding of the retail environment
• Track record of delivering results through effective leadership & coaching
• Impactful communication and listening skills
• Experience in managing a fast-pace. changing environment

Unsurprisingly, as this is a very exciting opportunity its imperative you get in touch immediately as interviews will be arranged on a first come basis.

Account Executive

  • REDHILL, SURREY
  • Contract
  • 1 day ago

£19,935 to £22,282 Per annum

To provide effective administration and account management.
To ensure that the sales process, associated procedures, query resolution and required reporting is delivered.
To assist in achieving sales key performance indicators including both revenue and margin targets for renewals and new business contracts.
To sell and prepare when required contracts for customers.
Ensure that data integrity and control is maintained between the Company and its partners.
Ensure that queries are raised and resolved within agreed targets.
Manage any customer complaints to resolution in accordance with the company complaints procedure.
Follow all processes and procedures within the guidelines stipulated by the Company 
Communicate effectively, regularly and to a high standard and update relevant teams within the business in terms of partner relationships and processes as required

Pricing Analyst

  • REDHILL, SURREY
  • Permanent
  • 6 days ago

£19,000 to £20,000 Per annum

The role includes, but is not limited, to :

• Proactive support for Sales and Servicing for all pricing queries and issues; to be first point of contact for queries from around the business, highlighting any issues to the team and Pricing management.
• To ensure accuracy of the data of our in house systems to ensure the data required for pricing on a monthly basis is accurate and at low risk of incorrect billing.
•To successfully support pricing the Index portfolio within the agreed SLAs. To minimise any re-bill activity by working with close attention to the detail of each contract.
• To respond to all aspects of pricing queries from customers within the required timeframe to ensure billing activity is not negatively affected.
•Develop good relationships with internal and external customers.
•Maintain a proactive approach to supporting the re-pricing process for all elements that make up the final customer price; including distribution, transmission, metering and other industry charges.
•Maintain accurate pricing of bespoke pricing mechanisms.
•Develop a commercial awareness including an awareness of the industry

Pricing Analyst

  • REDHILL, SURREY
  • Permanent
  • 6 days ago

£19,000 to £20,000 Per annum

The role includes, but is not limited, to :

• Proactive support for Sales and Servicing for all pricing queries and issues; to be first point of contact for queries from around the business, highlighting any issues to the team and Pricing management.
• To ensure accuracy of the data of our in house systems to ensure the data required for pricing on a monthly basis is accurate and at low risk of incorrect billing.
•To successfully support pricing the Index portfolio within the agreed SLAs. To minimise any re-bill activity by working with close attention to the detail of each contract.
• To respond to all aspects of pricing queries from customers within the required timeframe to ensure billing activity is not negatively affected.
•Develop good relationships with internal and external customers.
•Maintain a proactive approach to supporting the re-pricing process for all elements that make up the final customer price; including distribution, transmission, metering and other industry charges.
•Maintain accurate pricing of bespoke pricing mechanisms.
•Develop a commercial awareness including an awareness of the industry

Customer Services Executive 6 months FTC

  • REDHILL, SURREY
  • Contract
  • 1 week ago

£19,935 Per annum

To answer efficiently and accurately all calls, emails and customer enquiries relating to Industrial and commercial customer accounts. 

To provide excellent customer service to a portfolio of business customers. To manage and resolve queries raised against the portfolio, liaising with other internal departments and third parties when required.

Account Manager 6 months FTC

  • REDHILL, SURREY
  • Contract
  • 1 week ago

£19,935 Per annum

To answer efficiently and accurately all calls, emails and customer enquiries relating to Industrial and commercial customer accounts. 

To provide excellent customer service to a portfolio of business customers. To manage and resolve queries raised against the portfolio, liaising with other internal departments and third parties when required.

Credit controller- Redhill

  • REDHILL, SURREY
  • Temporary
  • 16 hours ago

£13 to £16 Per hour

I am currently working on behalf of a key client of mine based in Redhill who are looking to take on an additional credit controller for a project they currently have, initially until the end of June but with possibility of a further extension of 3 months.

You will need to have recent experience working within a credit control department with high volumes of calls and queries. Ideally you will have dealt with major blue chip clients to have the relevant experience for my clients customers.

If you are available on a maximum of one weeks notice and can commit to a minimum of three months please get in touch. The role is working Monday- Friday 09.00- 17.00pm and will pay the equivalent of £23,000-23,500. (£12.91 paye plus holiday entitlement or £15.86 via an umbrella company). 

Credit Controller- Redhill

  • REDHILL, SURREY
  • Temporary
  • 1 day ago

£13 to £13 Per hour

I am currently working on behalf of a key client of mine based in Redhill who are looking to take on an additional credit controller for a project they currently have, initially until the end of June but with possibility of a further extension of 3 months.

You will need to have recent experience working within a credit control department with high volumes of calls and queries. Ideally you will have dealt with major blue chip clients to have the relevant experience for my clients customers.

If you are available on a maximum of one weeks notice and can commit to a minimum of three months please get in touch. The role is working Monday- Friday 09.00- 17.00pm and will pay the equivalent of £23,000-23,500.

Account Executive

  • REDHILL, SURREY
  • Contract
  • 1 day ago

£19,935 to £22,282 Per annum

To provide effective administration and account management.
To ensure that the sales process, associated procedures, query resolution and required reporting is delivered.
To assist in achieving sales key performance indicators including both revenue and margin targets for renewals and new business contracts.
To sell and prepare when required contracts for customers.
Ensure that data integrity and control is maintained between the Company and its partners.
Ensure that queries are raised and resolved within agreed targets.
Manage any customer complaints to resolution in accordance with the company complaints procedure.
Follow all processes and procedures within the guidelines stipulated by the Company 
Communicate effectively, regularly and to a high standard and update relevant teams within the business in terms of partner relationships and processes as required

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