Contact REED Redhill

REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ
01737 859 300 redhill.businesssupport@reedglobal.com
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REED Redhill
Suite B, 2nd Floor, Redhill Chambers, 2D High Street
Redhill, Surrey
UK
RH1 1RJ

Contact your Specialism

Accountancy

01737 777800

Business Support & Management

01737 859 300redhill.businesssupport@reedglobal.com
↑ Scroll above to view more specialisms ↑

REED Redhill opening hours

REED Redhill operates on the following opening times
Monday 08.00-18.00
Tuesday 08.00-18.00
Wednesday 08.00-18.00
Thursday 08.00-18.00
Friday 08.00-18.00
Saturday Closed*
Sunday Closed*

About REED Redhill

At REED Redhill we cover the following sectors:

Business Support

All manner of business support roles, including administration, customer services, contact centre, and management, as well as entry-level roles in fields such as sales and marketing.

Management

Management roles for those looking to take the next step or gain a first management job, spanning sectors including sales, procurement, marketing and the rest of our industry sectors.

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Jobs in Redhill, Surrey

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Showing 1 - 20 of 636 results.
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636 jobs in Redhill, United Kingdom, UK

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TEMPORARY RECEPTIONIST

  • REDHILL, SURREY
  • Temporary
  • 1 week ago

£8 Per hour

TEMPORARY RECEPTIONIST BOOKING STARTING IMMEDIATELY!

My client is currently looking for a temporary Receptionist to join their team.

The role is starting on Friday 28th April for 1 week - working hours are 9am - 5pm.

Candidates should have previous experience working as a Receptionist and should have an excellent telephone manner.





NETWORK ASSISTANT – TEMP TO PERM – IMMEDIATE START!

  • REDHILL, SURREY
  • Temporary
  • 2 weeks ago

£9 Per hour

An exciting opportunity has arisen for a Network Assistant to join a large energy company near Redhill.

You will be involved in a new project involving a variety of administration tasks within the networks team.

Responsibilities will include but are not limited to: scanning and shredding files, customer support and liaison and cross checking plans and documentation.

The ideal candidate:
Has a positive and flexible approach to work and is highly motivated with good organisational, diagnostic and problem solving skills.
Needs to be an effective communicator at all levels within and beyond their own team.
Be able to demonstrate high level of computer literacy and associated skills.
Have a clear and confident telephone manner
Be timely
Able to converse over all aspects of their work with colleagues

Account Executive - Immediate Temp Requirement!

  • REDHILL, SURREY
  • Temporary
  • 3 weeks ago

£11 Per hour

A opportunity has arisen in Redhill for a Temporary Account Executive with a prestigious employer. The role is for a miniumum of 6-8 weeks with the potential to go permanent. 

The hourly rate is £10.95 per hour and the hours of work are Monday-Friday between 9am - 5pm.

The role involves liaising with brokers, by pricing tenders that are received and re sending them to the broker to secure the deal. You will also need to follow up with the brokers to ensure they have all the documents and information they need, and to deal with any questions they may have.

The ideal candidate will:

Have excellent attention to detail
Have excellent communication skills
Be very organised
Be able to work in a sometimes pressurised environment

If this role appeals to you, please apply and do feel free to email me your CV - carly.parrett@reedglobal.com.

Arrears Management Advisor

  • REDHILL, SURREY
  • Contract
  • 1 month ago

£18,000 to £18,500 Per annum

This role requires excellent telephone abilities in order to achieve results.
You will:
• To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
• Negotiate affordable payment plans with customers that are acceptable to both the business and the customer.
• To comply with regulatory and company policies at all times.
• Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
• Be persuasive, persistent and self motivated
• Use negotiation and persuasion skills to gain customer commitment
• Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
• Updating system records accordingly ensuring data is accurate and factual.
• Administer and maintain customer agreements

Pensions - Customer Relations

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£24,000 to £30,000 Per annum

The role:
This role reports to the Complaints Manager and will work closely with other areas of the DC business. In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service.

This role is extremely varied and you will be expected to respond to a number of different types of concerns; from advisers querying fund charges to dealing sensitively with deceased customer issues. You will:
• Aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
• Handle all interactions with the customer in a timely manner
• Ensure that any regulatory requirements are met
• Identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues
• Be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of Fidelity’s own operating systems.

Key Responsibilities:
• Investigation and resolution of customer contact for all items allocated to you by your Manager
• Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate
• Developing a relevant understanding of Fidelity’s systems
• Take ownership for your own continued learning of FIL’s products and operational processes, identifying and suggesting methods of improving them to management
• Ensure all written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
• Work to deadlines to strive to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases or issues to your Manager
• Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and Fidelity
• Supporting Fidelity’s Treating Customers Fairly framework, ensuring concerns are promptly reported to management
• Explaining UK products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
• Ensuring the reputation and business integrity of Fidelity is upheld at all times

Pensions Associate

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£19,000 to £23,000 Per annum

The Department:
The Pensions Correspondence and Nigo Team responds to Emails and correspondence from Members, IFA’S and authorised contacts of DC full service clients / schemes. The PCN team also process ‘NIGO’ (not in good order) on behalf of the DC administration areas. The PCN teams Communication with our members / clients is by phone and in writing. The PCN team will also respond to incoming calls to support the Pension Service Centre. You will work in a friendly team dedicated to our high standards of client service

The role:
Respond to client and member contacts in relation to the administration and servicing of their pension accounts with a strong customer orientation ensuring deadlines and our excellent service standards are met and policies and procedures adhered to.

Key Responsibilities:
• Responding to Defined Contribution schemes members, administrators and IFAs’ who will contact DC Pensions by Email and correspondence.
• Responds to Emails and correspondence making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Provide up-to-date information on a wide variety of subjects related to the administration of the member pensions accounts including:
• Plan details and member account information
• Products, investment fund options, fund prices
• Market news
• General enquiries on processes, forms, etc.
• Place telephone transactions:
• Switching existing balances
• Change allocation of future contributions
• Perform ad hoc administrative account amendments
• Keeping required knowledge up-to-date with the information provided both by line management as well as other means such as the intranet, regular member magazines or mailings etc.

Pensions Associate

  • redhill
  • Permanent
  • 2 days ago

£19,000 to £23,000 Per annum

The Department:
The Pensions Correspondence and Nigo Team responds to Emails and correspondence from Members, IFA’S and authorised contacts of DC full service clients / schemes. The PCN team also process ‘NIGO’ (not in good order) on behalf of the DC administration areas. The PCN teams Communication with our members / clients is by phone and in writing. The PCN team will also respond to incoming calls to support the Pension Service Centre. You will work in a friendly team dedicated to our high standards of client service

The role:
Respond to client and member contacts in relation to the administration and servicing of their pension accounts with a strong customer orientation ensuring deadlines and our excellent service standards are met and policies and procedures adhered to.

Key Responsibilities:
• Responding to Defined Contribution schemes members, administrators and IFAs’ who will contact DC Pensions by Email and correspondence.
• Responds to Emails and correspondence making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Provide up-to-date information on a wide variety of subjects related to the administration of the member pensions accounts including:
• Plan details and member account information
• Products, investment fund options, fund prices
• Market news
• General enquiries on processes, forms, etc.
• Place telephone transactions:
• Switching existing balances
• Change allocation of future contributions
• Perform ad hoc administrative account amendments
• Keeping required knowledge up-to-date with the information provided both by line management as well as other means such as the intranet, regular member magazines or mailings etc.

Pensions - Customer Relations

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£24,000 to £30,000 Per annum

The role:
This role reports to the Complaints Manager and will work closely with other areas of the DC business. In this role, you will provide operational resolutions on customer accounts, and respond, by letter, email and telephone to incoming queries from customers, ensuring you provide excellent customer service.

This role is extremely varied and you will be expected to respond to a number of different types of concerns; from advisers querying fund charges to dealing sensitively with deceased customer issues. You will:
• Aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts
• Handle all interactions with the customer in a timely manner
• Ensure that any regulatory requirements are met
• Identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues
• Be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of Fidelity’s own operating systems.

Key Responsibilities:
• Investigation and resolution of customer contact for all items allocated to you by your Manager
• Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate
• Developing a relevant understanding of Fidelity’s systems
• Take ownership for your own continued learning of FIL’s products and operational processes, identifying and suggesting methods of improving them to management
• Ensure all written responses demonstrate diplomacy and empathy whilst being concise and outcome orientated
• Work to deadlines to strive to keep complaints from being referred to the Ombudsman with timely escalation of high-risk cases or issues to your Manager
• Take ownership of individual issues and ensure they are resolved to the satisfaction of the customer and Fidelity
• Supporting Fidelity’s Treating Customers Fairly framework, ensuring concerns are promptly reported to management
• Explaining UK products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk
• Ensuring the reputation and business integrity of Fidelity is upheld at all times

Team Leader - Client Services

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£29,000 Per annum

The role:
• Effectively communicate to the team through a variety of methods including team meetings; 1:1 meetings; daily updates to ensure that all team members are aware of individual performance, team performance and products and procedures
• People management: including monitoring calls, coaching and developing the team, managing underperformers
• Conduct appraisals and have constructive input into pay reviews and bonus awards for staff
• Responsible for staff acquisition and retention, and maintaining excellent staff engagement/morale
• Drive a ‘Customer First’ culture ensuring high quality standards are met at all times
• Enhance and build an effective working relationship with all key stakeholders and interfacing departments
• Develop and maintain knowledge of all systems, processes and procedures relating to the department
• Monitor error feedback from complaints and the business / Quality MI areas, ensuring pro-active steps are taken to reduce errors on a quarter by quarter basis, and complete error reports
• Maintain and follow internal control standards, including the timely implementation of internal and external audit points
• The team leader is required to spend some time on the phones taking calls where volumes dictate
• Handle escalated customer issues, escalating further where necessary and briefing management
• Drive daily achievement of service level and monitor abandonment rate and max delay
• Monitor team performance against KPI’s and organisational values, escalating underperformance to Management and HR when necessary
• Drive, measure and report key performance statistics to Management including; team performance, trends, escalated cases and risk issues

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Client Service Associate- Retirement Solutions

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

Purpose of your role
The role involves taking incoming phone calls from our Direct customers and/or Independent Financial Advisers. You will be expected to respond to a variety of different types of enquiries which may include: information on a customer account, the details about a particular Fidelity product, the resolution and prevention of a problem, in addition to web navigation and online queries.

Key Responsibilities
• Take incoming phone calls within agreed performance and quality standards
• Making outbound calls to resolve customer queries in a timely manner
• Demonstrate high levels of customer focus
• Ensure calls are resolved to the satisfaction of the customer and Fidelity
• Remain highly motivated and focused towards achieving set individual, department and company performance goals
• Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
• Explain relevant products and procedures clearly and simply whilst promoting Fidelity’s brand values
• Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
• Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services
• Proactively develop an awareness of the regulatory environment in which Fidelity operates, our “Treating Customers Fairly” framework, and the impact this has on the delivery of customer service solutions, including situations which require the correct escalation of a complaint
• Complaint handling
• Develop a strong understanding of Fidelity’s products, procedures, systems and customer needs through receiving relevant training.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Complaints Handling Associate

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

WHAT WILL I BE DOING?
This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met. You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner. After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures. You will also be required to gain a sufficient understanding of the company’s own operating systems.

WHAT CAN THIS OPPORTUNITY OFFER ME?
This is a fantastic opportunity to join a well-established company within their esteemed Customer Relations and Complaints team. The role offers an initial, comprehensive training programme, along with constant personal training and development. The role also boasts genuine progression prospects, a generous base salary and a competitive benefits package.

KEY RESPONSIBILITIES:
- Investigation and resolution of and client contact for, all items allocated to you by your Team Manager.
- Work efficiently to ensure a significant contribution to your team’s targets on a daily basis.
- Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
- Developing a relevant understanding of systems and undertake operational account amendments on them.
- Undertake ‘verification’ activity for both written client correspondence and account amendments made on operating systems.
- Take ownership for your own continued learning of products and operational processes, identifying and suggesting methods of improving them to management.
- Take ownership of individual issues and ensure they are resolved to the satisfaction of the client and company.
- Supporting the “Treating Customers Fairly” framework, ensuring concerns are promptly reported to management.
- Explaining UK products and procedures clearly and simply whilst promoting the company’s brand values.
- Ensuring appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk.
- Ensuring the reputation and business integrity is upheld at all times.

Client Relations Associate

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£21,500 to £22,500 Per annum

The Customer Relations team deals with a variety of incoming queries received by phone, email, post - as well as those transferred from other areas. The work can include anything from basic information requests, fund performance queries, to Financial Services Authority reportable complaints and complex queries.

This role is extremely varied and you will be expected to respond to a number of different types of enquiries; from advisers querying commission payments to dealing sensitively with deceased account issues. The aim is to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate operational fixes to customer accounts, whilst ensuring that any regulatory requirements are met.

You will also be required to identify improvements that can be made to our processes and procedures to prevent future occurrences of these issues. All interactions with the customer must be handled in a timely manner.

After receiving your induction training, you will be empowered to work on your own portfolio of account issues, with support from your colleagues, complying at all times with Company procedures.

Senior Metering Analyst

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£26,000 to £27,000 Per annum

• Senior team member to mentor and assist the team and develop individuals by sharing knowledge of the gas market in the external and internal processes followed in the business and deputise Team Leader.
• To maintain effective communication and manage relationships/performance with MAMs, service provider (s) and other relevant industry bodies.
• To analyse metering data and queries ensuring that correct and consistent technical data is held in relevant systems.
• To work with impacting areas to resolve /escalate metering queries and determine the relevant process owners working to the the specified SLAs.
• To identify areas for improvement with company processes and IT systems in own team and the wider business and develop solutions or process enhancements accordingly.
• Attend industry meetings/forums and monitor industry MODs/changes, assess how they affect the company and develop processes and procedures.
• Provide support and represent Gas Operations in internal meetings and projects.
• Actively develop gas knowledge across the business to understand impacts to assit in team development for both short term and long term planning.
• Monitor and manage Shipperless and Unregistered activities inc. MOD424/425 process and MNCs.
• Act as LSO to manage Xoserve Data Enquiry and Contact Management user accounts.
• Supporting the management of more complex queries and dealing with escalations.
• Data cleansing management (creation/running of reports) for BAU and overtime activities.

Senior Metering Analyst

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£26,000 to £27,000 Per annum

• Senior team member to mentor and assist the team and develop individuals by sharing knowledge of the gas market in the external and internal processes followed in the business and deputise Team Leader.
• To maintain effective communication and manage relationships/performance with MAMs, service provider (s) and other relevant industry bodies.
• To analyse metering data and queries ensuring that correct and consistent technical data is held in relevant systems.
• To work with impacting areas to resolve /escalate metering queries and determine the relevant process owners working to the the specified SLAs.
• To identify areas for improvement with company processes and IT systems in own team and the wider business and develop solutions or process enhancements accordingly.
• Attend industry meetings/forums and monitor industry MODs/changes, assess how they affect the company and develop processes and procedures.
• Provide support and represent Gas Operations in internal meetings and projects.
• Actively develop gas knowledge across the business to understand impacts to assit in team development for both short term and long term planning.
• Monitor and manage Shipperless and Unregistered activities inc. MOD424/425 process and MNCs.
• Act as LSO to manage Xoserve Data Enquiry and Contact Management user accounts.
• Supporting the management of more complex queries and dealing with escalations.
• Data cleansing management (creation/running of reports) for BAU and overtime activities.

FINANCIAL & PLANNING MANAGER

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£45,000 to £55,000 Per annum

My client, a leading global FS organisation based in Redhill is seeking an FP&A Manager to join and lead their busy Finance Team.

Reporting into the Head of Finance, you will be in charge of Financial Planning, Reporting and Analysis for the UK Business.

Responsibilities include:

Primary responsible for the preparation of monthly reporting (IFRS), monthly performance/KPIs reports, budgets, long term plans and other analyses or forecasts for issue to the Senior Management Team and to Corporate/Group finance teams in London and Paris.

Producing analysis to understand and explain variances against budget (margin, overheads, headcount and other financial and non-financial KPIs).

Preparing year-end accounts to Statutory Reporting levels for Business Management use, providing all relevant analyses and reports as required by External Audit and Corporate team in London.

Being the primary contact for the operational departments regarding results, analysis and commentary.

Qualifications/Experience required:

Fully qualified ACCA, CIMA or ACA or highly experienced
Commercially aware with experience in all aspects of financial and management accounts.
Highly numerate with excellent analytical and modelling skills.
Excellent computer skills (Excel incl. complex formulas and VBA, Access, Word, Ppt, Sun accounts appreciated).
Enhanced written and verbal communication skills with strong personnel management and ability to influence at senior levels.
Ability to prioritise and manage multiple tasks & a proven ability to complete activities within required time scales.
French speaking desirable but not essential.

Excellent Benefits Include:

35 hour working week (9-5)
European travel if desired
Genuine opportunities for career progression
Healthcare & Pension
Close proximity to mainline station

Senior Metering Analyst

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£26,000 to £27,000 Per annum

• Senior team member to mentor and assist the team and develop individuals by sharing knowledge of the gas market in the external and internal processes followed in the business and deputise Team Leader.
• To maintain effective communication and manage relationships/performance with MAMs, service provider (s) and other relevant industry bodies.
• To analyse metering data and queries ensuring that correct and consistent technical data is held in relevant systems.
• To work with impacting areas to resolve /escalate metering queries and determine the relevant process owners working to the the specified SLAs.
• To identify areas for improvement with company processes and IT systems in own team and the wider business and develop solutions or process enhancements accordingly.
• Attend industry meetings/forums and monitor industry MODs/changes, assess how they affect the company and develop processes and procedures.
• Provide support and represent Gas Operations in internal meetings and projects.
• Actively develop gas knowledge across the business to understand impacts to assit in team development for both short term and long term planning.
• Monitor and manage Shipperless and Unregistered activities inc. MOD424/425 process and MNCs.
• Act as LSO to manage Xoserve Data Enquiry and Contact Management user accounts.
• Supporting the management of more complex queries and dealing with escalations.
• Data cleansing management (creation/running of reports) for BAU and overtime activities.

Business Change Analyst

  • REDHILL, SURREY
  • Permanent
  • 2 days ago

£26,000 to £27,000 Per annum

• Provide support to the programme of business change in the business and facilitate the successful delivery of projects. Assemble and manage project tools such as project briefs, project plans and action and risk logs.
• Manage smaller change projects or elements of larger change programmes aimed at optimising business processes. Define project aims, target benefits and manage through to delivery.
• Analysis of complex data sets from multiple sources to identify and quantify improvement areas; use this analysis to recommend changes and as the basis for benefits tracking.
• Conduct workshops with business experts to elicit requirements, conduct gap analysis and generate potential solutions. Conduct cost benefit and make recommendations from the suggested solutions.
• Map the as-is process and the subsequent to-be process, including planned actions to achieve the to-be state.
• Co-ordinate project teams and user groups to carry out the work required to reach the to-be state. Use organisational and influencing skills to ensure the project is on track.
• Develop (or ensure development) of good quality procedure, process (and where required, training) documentation to support effective implementation of changes and continued effective management of processes.
• Develop, maintain and grow effective working partnerships across the business.

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