global recruitment specialists
Lessons from The Apprentice, week 8
How to avoid getting fired
Party time in week 8 of The Apprentice: it was Selina vs Gary, not getting the client's input or contact details vs maybe triggering their nut allergy. It's fair to say both teams had their struggles and customer satisfaction took a hit, but it was ultimately David who cost his team dearest and at the close it was he who became the newest boardroom casualty. What can we learn from his departure?
How to not get fired
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Lesson #1: Every little counts
"If you [keep costs low] and you upsell, it's very hard to lose this task"
These were the words of Richard – ‘your figures man' – to Selina, who chose him especially to join her team. And the former's aversion to spending seem to balance the latter's creative ambition on their way to victory. Choosing him may have been a decisive moment in the task; Richard had a point when he revelled in saying he ‘can't remember what it's like to lose'
On the other side, David sadly had a hand in several of the revenue deductions that were key to his team's loss. The tinkered-with party bags were sold at a reduced price; moreover, the client gave the personalised t-shirts a hard pass. It's those missed opportunities to upsell – the loss of which was made harder to swallow knowing the opposite team had failed even to collect contact details – that caused the team's downfall. And David played his part in too many of them.
Key take-away: don't miss an opportunity to better the sale – every little counts when it comes to profit
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Lesson #2: Make a good impression
"David, a lot of fingers pointed at you"
In the final four (this week's ‘something different'), David was up against it. He was the first one chosen to return by project manager Gary, with the peculiarly phrased opinion that he left ‘a sour taste in the client's eye'. Joseph also thought he should go, reasoning that he's ‘been carried quite far in this process'. And after awkwardly trying to leg it, Charleine's dispute with him over the goody bags caused Lord Sugar to request that they ‘chill out'.
Karen thought David's lack of organisation ‘cost the team dear' and the team unanimously agreed, Joseph also feeling he didn't do enough on day one. Day two being a bit of a disaster, he had a lot to answer for and nothing on which to fall back. This collective impression was enough for Lord Sugar to decide David wouldn't become his business partner.
Key take-away: make the right impression on your team, and on those who can help you get ahead
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Lesson #3: Remember why you do what you do
"You are not allowed… to go round the back. You are not allowed… to climb to the top"
Gary's ‘corporate away day' vibe and David's repeated insistence on stopping to ‘go over a safety thing', not to mention their dreadful attempts to create a fun atmosphere on the party bus (in juxtaposition with Brett's spirited group rendition of ‘…Baby One More Time'), rather soured the party atmosphere. Karen was keen to assure Lord Sugar that ‘it was bad'.
The project manager escaped by the skin of his teeth, but David wasn't so lucky. If anywhere, it was here he may have been able to mitigate some of his other mistakes. The team having done so well in the early stages by gathering all the information for a winning party for their client, the whole experience was let down as they seemingly forgot, or were unable, to simply make it fun. Had they managed to keep the birthday boy and his guests happy, the parents' impression might have been better and they might have been more forgiving with the deductions.
Key take-away: customer experience and customer satisfaction are key – keep their happiness in the front of your mind
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It's not all bad…
From relishing his role as director of a shampoo commercial to singing a song for a children's book and even showing genuine enthusiasm for a hamster-faced t-shirt, David was a breath of fresh air on many tasks. Bringing positivity and energy, he often proved himself to be a resourceful and personable member of the team.
Do you think David deserved to be fired from #TheApprentice last night?— REED (@reedglobal) November 26, 2015